Frequently Asked Questions
🚚 How long does shipping take?
Delivery times depend on your location, but here is what u can expect:
U.S and Canada: 7–12 business days
Track your order here, or type "Where is my order" in the chat anytime.
🔍 How do I track my order?
Easy! Head over to our Tracking Page and enter your order number and email.
Didn’t receive a tracking number? Drop us a quick message at [[email protected]] — we’ll help in a flash.
♻️ Can I return or exchange an item?
Yes, within 30 days. We accept returns if:
- The product is unused
- In original packaging
- You have proof of purchase
Choose between a full refund or product exchange.
Want to start a return? Consult our Refund policy or Just type “return” in the chat, and we’ll guide you through it.
🧾 Can I cancel or change my order?
If your order hasn't shipped yet — yes!
Message us as soon as possible in the chat or at [email protected].
💳Is my payment info safe?
Our site uses 256-bit SSL encryption and is PCI-DSS compliant.
Your data is safe, and we never store your credit card info.
If you'd like to know more about how we protect your data, consult our Privacy policy page
❓ Still got questions?
Ask away — our chatbot is always here.
Or reach out via email: [email protected]
📩 We usually reply in under 24 hours!